Terms and Conditions
All pieces are handmade. The production time is about 1-3 weeks:
Colors you see on your monitor may differ from item colors. It depends on your monitor color profile, so we cannot give you a guarantee that your monitor display the colors exact as they are.
Please read the items description carefully. Most of my products are made on order to customers exact requirements, so please, be attentive by choosing complectation, colour and sizing.
Product Returns
If for some reason you are not happy with your purchase, please let me know within 7 days after arrival.
Items can be returned or replaced. We accept returns only with First Class Priority Air Mail and Tracking Number and sent in the original packaging - the original customs declaration MUST be visible.
After receiving the products we can refund your original purchase price minus shipping costs. We also can make and deliver new item in correct size/colour/complectation, as soon as we will get the return package from the buyer.
Buyer pays return shipping and is responsible for returning items in their original condition.
Delivery Information
We ship all over the world and all packages have the tracking number.
Standart Delivery takes about 1-2 weeks to European countries, and about 2-4 weeks to America, Canada or Australia. During busy Holiday seasons shipment by post can take longer.
Premium Delivery takes 4-6 Business days. We use sevices of DHL of GLS companies.
We are not responsible for items held up in customs in your country, all customs fees, taxes, tariffs, or receiving fees incurred.
If you need the products urgently - please contact us. Packages sent by courier take 2-3 days to reach their destination(do not forget to take into account the production time).
Payments information
You can choose one of the few payment methods:
- With PayPal. Select PayPal as your payment method at checkout.You will then be redirected to the PayPal website to proceed with the payment. If you are already a PayPal customer, you can log in with your user data and confirm the payment. If you are new to PayPal, you can create a PayPal account, and then confirm the payment.
- With bank Wire Transfer. Please log in into your bank account and make the payment. All the information you will get to your email.
- By Card. We accept Visa and Master Card. Please enter your card information and proceed with the payment. If the credit card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email.
Privacy Policy
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why We Need Your Information and How We Use It
we rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services;
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Contact information
Legal company name: MB "Mikim"
Company ID 304045273
VAT LT100010598717
Address:
Raudondvario pl.80, Kaunas
Lithuania
European Union
Phone: +37067162668
E-mail: info@cotandcot.com
